What can you expect from the Support site?

ZyLAB's technical Support area provides answers to frequently asked questions, current software revisions, valuable patches and downloads. As a customer you can register yourself to the Support site, in order to gain access to these resources.
It is our intention to give specified information regarding our products. Information includes downloads like handy tools, patches, and extra's. Other part of the Support site is the tutorials section, in which a collection of common tasks is graphically clarified. You can also search on common Support problems and their answers. These answers and problem descriptions are derived from real life questions from customers. They are anonymized and placed in a special Support index.
 
If the information you wish to receive exceeds the info given on the following pages, and you have a Support and maintenance contract, you can contact our Support department.
If you want to be able to use this part of the site, you must register with us. This is free of charge.
 
Support lines for native languages.
Whenever you are confronted with a technical issue you can call the support line of your native language. You will be connected to a Technical Support Engineer immediately and support will be provided.

CountryTel.Fax.
USA & Canada:+1-866-ZYLABNA (995-2262)
Ext. 805 (Tollfree) 		703-991-2508
UK:+44-(0)1276-850973+31-(0)20-6965175
Benelux:+31-(0)20-3119070+31-(0)20-6965175
Germany:+49-(0)211-52391489+49-(0)211-52391200
France:+31-(0)20-3119073+31-(0)20-6965175
Rest of Europe:+31-(0)20-3119071+31-(0)20-6965175
Rest of World:+31-(0)20-3119071+31-(0)20-6965175

When you call our support department, please provide the following information:
  • Name, Company Name, Telephone Number
  • Annual Maintenance and Support number or Serial Numbers
  • Product
  • Version (including installed ZyServicePacks)
  • Operating System (including installed ServicePacks)
  • Network environment
  • A description of the technical problem

In order to expedite resolution of your problem or question, please ensure that you send us the ZySupportManager files. These can be generated from the Help-menu of every ZyIMAGE application. Run the ZySupportManager to collect all files and send them to support@zylab.com.

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